Customer Service Representative - Part-Time

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About the position

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From world-class benefits like 401k and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Responsibilities

  • Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication.
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  • Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer.
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  • Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards.
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  • Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.
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  • Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.

Requirements

  • High school diploma, GED or equivalent.
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  • Minimum of 18 years old.
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  • Comfortable working with computers, mobile devices, and new technologies.
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  • Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage.
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  • Ability to acquire a SIDA badge and meet airport requirements for badging.
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  • Legally authorized to work in the United States without sponsorship.
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  • Ability to meet the Company attendance standards and uniform and appearance standards.

Nice-to-haves

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Benefits

  • 401(k)
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  • Pension plan
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  • Health insurance
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  • Employee Assistance Plan
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  • Paid holidays
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  • Paid time off
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  • Flight privileges
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  • Commuter benefits
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