Customer Service Representative (Remote)

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Schedule: Monday-Friday, 10:30am-7pm EST 

Overtime required as needed 

  

What You Will Do:

As a Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

  • Provide phone and email support for inquiries from sales and healthcare professionals

  • Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders

  • Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders

  • Understand, interpret, and explain detailed information of processes and procedures

  • Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required

  • Demonstrate flexibility in responding to new and rapidly changing situations and environment

  • Demonstrate an understanding of how decisions impact customers, markets and sales representatives

  • Provide support beyond standard hours as needed if call volume and/or workload require additional time

What You Need:

Required -

  • HS diploma or equivalent

  • 2+ years relevant experience

  • Ability to work flexible hours as needed to support the business needs 

Preferred -

  • Bachelors Degree

  • Direct customer service or call center experience

  • ERP experience (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.)


Posted Date: 05/18/2026 This role will be posted for a minimum of 3 days.


United States of America Pay Ranges:

  • USN: $21.28 - $26.78 USD Hourly
  • US5: $22.35 - $28.12 USD Hourly
  • US10: $23.41 - $29.46 USD Hourly
  • US15: $24.48 - $30.80 USD Hourly
  • US20: $25.54 - $32.14 USD Hourly
  • US30: $27.67 - $34.82 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...