HELPDESK SUPPORT TECHNICIAN

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Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Applicant must be able to pass a drug screening and a background check. Candidates must have their own transportation and be able to commute to Duluth office daily.

To all recruitment agencies:

Atlanta I.T. Service does not accept agency resumes. Please do not forward resumes to our jobs alias, Atlanta I.T. Service employees or any other company location. Atlanta I.T. Service is not responsible for any fees related to unsolicited resumes.

Atlanta I.T. Service is an equal opportunity employer. Employment here is based solely upon one’s individual merit and qualifications directly related to professional competence. We don’t discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, sexual orientation, gender identity, or any other characteristics protected by law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.

Applicants that wish to be considered for any positions should send their resume along with earnings history / expectancy to:

Our Application Submission Form (Temporarily Offline)

Or mail to:

Atlanta I.T. Service
Attn: Jobs Opportunities
2590 Breckinridge Blvd
Duluth, GA 30096

No phone calls, please!


Duties include phone based technical support as well as server and network support at all levels having a focus on customer service. Job functions are focused on the workstation, basic server, printing, and network installation and troubleshooting. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

A Microsoft Certified Professional certification will be required within 90 days after start of employment. Some daily clerical and sales support work will be expected.

Qualifications:

  • High school diploma or equivalent required.
  • Working conditions are normal for an office environment.
  • Work may require occasional weekend and/or evening work.
  • Work will be performed at Duluth office.
  • Advanced working knowledge of personal computers and basic networking skills to include past and present software packages.
  • Strong virus detection and removal skills are required.
  • Proficient with multiple platforms and hardware; Mac and Windows XP and up.
  • Accommodating, quick to learn and work well with others.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...