[Hiring] Customer Service Representative @Blue Cross and Blue Shield of Nebraska

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Role Description

As a Customer Service Representative, you are responsible for handling incoming phone calls and being the primary customer interface for inquiries. Our service representatives inform and educate as well as serve as member advocates, building trust in our abilities and being the voice of the customer. By using established best practices, attending ongoing training, and utilizing resources and tools, you will serve as the expert to help navigate through the challenging world of insurance. Our representatives must be talented, dedicated people who possess a passion for providing best-in-class service and want to make a difference in the lives of our members.

  • Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail.
  • Research customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues.
  • Elevates sensitive customer requests when necessary.
  • Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment.
  • Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.

Qualifications

  • High School Diploma or Equivalent.
  • Three years of experience in a complaint-type customer service office setting (health insurance or related field preferred).
  • An equivalent combination of education and experience may be substituted for this requirement.
  • Availability for training 9 to 12 weeks in length.

Requirements

  • Must reside in Nebraska or the immediate Omaha metro area at the time of application.
  • Must have a distraction-free workspace and reliable high-speed internet to manage back-to-back calls throughout the day.
  • After training, employees must be available to work any 8.5-hour shift Monday through Friday between 7:30 a.m. and 6:00 p.m. CST.

Benefits

  • The annual salary for this position is $42,640.
  • Training for this position is remote and lasts approximately 9 to 12 weeks, Monday through Friday from 8:00 a.m. to 4:30 p.m. CST.
  • Customer Services hires for classes and we anticipate class start date in September 2026.
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