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Manager, Creative Director, Retail Bank

Capital One is looking for an innovative creative leader with a history of results and a modern, elevated portfolio. This role will support brand building and performance marketing for our Retail Bank and Café teams. Based on your experience, you will either lead our site team or integrated campaigns across a range of channels including email, web, direct mail, paid digital, video, and out of home. You'll use your digital or omni-channel creative skills and exceptional taste to support a broad set of marketing and creative needs. If you're a champion of strategic ideas with outstanding leadership chops and a customer-focused marketing background, we'd love to hear from you.

What you’ll do

Lead and inspire the team to develop strategically-grounded, insight-driven creative.

Manage creative talent (Art Directors, Graphic Designers and Copywriters) including a mix of full-time associates, contractors, and agencies.

Empower and inspire full-time associates through coaching, and help them develop in their careers.

Collaborate with marketing strategists and internal business clients to understand customer needs, positively influencing marketing strategy and the customer experience.

Demonstrate expert knowledge of advertising and marketing trends and translate business intent into creative strategies and executions that market products effectively.

Demonstrate an understanding of the intended audience; interprets market research and tests results, and uses findings to focus targeted marketing messages.

Build and maintain relationships with a network of partner groups (digital, operations, legal, etc.) to anticipate and proactively address obstacles and establish Brand Creative as a strategic thought partner.

Present and influence with a convincing and inspiring style to increase buy‑in and open the door for new opportunities—both for your team and department.

Who you are

You want to be an evidence‑based marketer who believes that curiosity, flexibility, storytelling, and care for customers drive success.

As an individual

Your curiosity is endless and you’re always learning.

You’re flexible and welcome change.

You share your perspective but also listen for missing pieces.

You drive ideas with proof, persistence, and patience.

You are a storyteller who simplifies the complex and motivates action.

You enjoy yourself and bring positivity.

You care about the work, your team, and customers.

As a leader

You value authenticity over perfection and lead with empathy, vulnerability, and honesty.

You deeply invest in understanding people.

You speak plainly and find the right words.

You acknowledge when you need help and seek guidance.

You use these skills to get things done, create great work, and inspire others.

Candidates must provide a portfolio of their creative work for consideration Basic Qualifications

Bachelor’s degree or military experience.

At least 3 years of experience leading creative teams.

At least 5 years of experience in Adobe Creative Suite (Illustrator, Photoshop, InDesign, etc.).

Preferred Qualifications

Creative portfolio that includes produced work for website design and integrated marketing campaigns.

5 or more years of experience as a Creative Director.

2 or more years of experience directly managing a creative team.

2 or more years of experience in digital design software (e.g., Figma, Adobe XD).

Experience with a large in‑house creative team.

Experience working with a Fortune 100 brand.

Experience storyboarding, sketching, or wireframing CX and UI/UX.

Experience with pre‑market and in‑market testing tools.

Experience leveraging GAI, personalization, and optimization tools in creative development and marketing.

Salary ranges by location:
Chicago, IL: $138,100 – $157,700
McLean, VA: $151,900 – $173,400
New York, NY: $165,700 – $189,200
Richmond, VA: $138,100 – $157,700

Performance‑based incentive compensation, including cash bonuses and/or long‑term incentives, may also be offered.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being.

Equal Opportunity

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace and considers employment with qualified applicants with a criminal history in a manner consistent with applicable laws. If you require an accommodation, please contact Capital One Recruiting.

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