Public Safety Dispatcher - April 2025

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About the position

The Public Safety Dispatcher position at the Colorado Springs Police Department is responsible for receiving and dispatching calls for police, emergency medical, and fire services. The dispatcher prioritizes calls based on urgency, gathers critical information for effective response, and utilizes a computer-aided dispatch system to coordinate resources. This role requires excellent communication skills, the ability to handle stressful situations, and a commitment to providing high-quality customer service.

Responsibilities

  • Receive and dispatch incoming calls for police, emergency medical, and fire services.
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  • Prioritize calls based on the nature of the emergency and availability of units.
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  • Maintain accurate data entry in the computer-aided dispatch (CAD) system.
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  • Monitor the status and location of police and fire units for safety.
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  • Provide excellent customer service while adhering to policies and procedures.
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  • Utilize various software and web-based systems for research and response.
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  • Run checks for wants and warrants on vehicles and individuals.
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  • Assist officers with arranging tows for accident scenes.
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  • Process internal requests via the administration line.
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  • Make notifications to on-call personnel.
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  • Perform other administrative duties as assigned.

Requirements

  • High school diploma or GED with specialized training in dispatch communications or a related field.
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  • One year of full-time experience as an independent dispatcher or call-taker in a public safety or emergency communication center.
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  • Successful completion of the CritiCall test series including keyboarding at 27 wpm.
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  • Possess or obtain certifications in CPR, CBI CCIC/NCIC, CJIS, Incident Command System 100, 700, and NCMEC within three months of hire.
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  • Relevant work experience may substitute for education requirements.

Nice-to-haves

  • Experience in a public safety setting, including dispatching.
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  • Experience using CJIS, CCIC/NCIC, and CAD systems.
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  • Current certifications in CPR, EMD, EPD, and EFD.
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  • Bilingual in Spanish.

Benefits

  • Shift differential pay
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  • Pay differential for specific job assignments
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  • Hazard pay
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  • Uniform allowance
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  • Relocation assistance
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  • Tuition reimbursement
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  • Compensatory time off
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  • Overtime pay
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  • Holiday premium pay
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  • Vacation sell back
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