About the position

The State of New Hampshire Liquor Commission is seeking a full-time Retail Store Manager I for its Lebanon location. This position is crucial in providing exceptional customer service in a retail store environment, which includes managing register receipts, maintaining product merchandising, and reporting sales results. The Retail Store Manager I will be responsible for building a loyal customer base and enhancing customer relations, thereby contributing to the reputation of the NH Liquor Commission and the State of New Hampshire. In a low-volume retail environment, the Retail Store Manager I will supervise store personnel up to the Retail Store Clerk II level. In larger volume stores, this role will work under the general supervision of a Retail Store Manager II and assist in managing daily store operations, including opening and closing the store, setting up merchandising displays, making deposits, and taking inventory. The manager will also provide routine training and guidance to all store employees, ensuring they are equipped to perform their duties effectively. The position requires the manager to account for stock, maintain proper inventory levels, and anticipate sale items as necessary. The Retail Store Manager I will calculate sales transactions, prepare bank deposits, and review computer printouts to make recommendations to the Store Manager. This role also involves supervising and providing guidance to store personnel, filling in for a higher-level Store Manager when needed, and occasionally traveling to other store locations as assigned. Candidates must meet minimum qualifications, including a high school diploma or GED, and three years of experience in public contact work and retail, with at least one year in a supervisory role. A valid driver's license is required for travel between store locations. The position also entails physical demands, including frequent lifting of materials up to 25 pounds and cases of liquor weighing up to 60 pounds.

Responsibilities

• Provides exceptional customer service by building a loyal customer base.
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• Acts as a store manager in a low volume retail environment and supervises store personnel up to the Retail Store Clerk II level.
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• Assists with managing daily store operations such as opening and closing the store, setting up merchandising displays and equipment, making deposits and taking inventory in a large volume store.
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• Provides routine training and guidance necessary to the operation of state liquor stores to all store employees.
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• Accounts for stock and maintains proper inventory levels including anticipating sale items as necessary.
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• Calculates sales transactions and prepares and makes bank deposits.
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• Reviews and interprets computer print outs and makes recommendations to the Store Manager.
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• Supervises and provides guidance to store personnel in the performance of their duties.
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• Serves in the capacity of a Retail Store Manager I when not assisting the Store Manager.
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• Supervises all employees and has the ability to fill in for a higher level Store Manager for short periods of time.
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• On occasion is assigned to work in other stores requiring travel to store locations.

Requirements

• Graduation from high school or G.E.D. equivalent.
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• Three years experience in a position involving public contact work and retail store experience, one year of which shall have been in a supervisory position.
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• Valid driver's license required for travel to different store locations.

Nice-to-haves

Benefits

• HMO or POS Medical and Prescription Drug Benefits
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• Value of State's share of Employee's Retirement: 13.85% of pay
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• Dental Plan at minimal cost for employees and their families ($500-$1800 value)
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• Flexible Spending healthcare and childcare reimbursement accounts
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• State defined benefit retirement plan and Deferred Compensation 457(b) plan
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• Work/life balance flexible schedules, paid holidays and generous leave plan
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• $50,000 state-paid life insurance plus additional low-cost group life insurance
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• Incentive-based Wellness Program (ability to earn up to $500)