Atlassian Platform Administrator – Product & Technology Operations

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Job Description:

  • Administer our full Atlassian Cloud suite — Jira Software, JSM, Confluence, Jira Product Discovery, Bitbucket, StatusPage, and Guard — including user accounts, permissions, project configurations, and Marketplace/Forge app management
  • Design and maintain custom workflows, issue type schemes, screen schemes, and automation rules (native Automation and ScriptRunner/Groovy) that match how engineering and product teams actually work
  • Build and maintain JQL-based filters, dashboards, and reports that surface actionable insights for engineering and product leaders
  • Develop REST API integrations and bespoke functionality using ScriptRunner, Groovy and/or JavaScript to connect Atlassian products to adjacent systems
  • Gather requirements from cross-functional stakeholders, translate them into scalable platform configurations, and maintain thorough documentation of all customizations and processes
  • Provide escalated support and contribute to roadmap planning for the P&T tooling ecosystem

Requirements:

  • 5 to 8 years of hands-on experience administering Atlassian Cloud products in a technology or SaaS environment
  • Deep JQL knowledge and demonstrated experience customizing workflows, permission schemes, screen schemes, and notification schemes at scale
  • Proficiency with ScriptRunner and Groovy for Jira automation; comfort with JavaScript and REST APIs for custom integrations
  • Experience configuring Jira Service Management (JSM) including SLAs, queues, portals, and ITSM workflows
  • Familiarity with Jira Product Discovery (JPD) and linking discovery work to delivery
  • Strong communication skills and experience working directly with engineering and product stakeholders at all levels
  • Familiarity with PDLC and SDLC: you understand how the teams you support accomplish their work.

Benefits:

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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