LOCATION: Killeen, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a drive to succeed? Do you thrive in fast-paced environments and love helping customers find the right solutions? If so, this is the career for you! We're hiring full-time Telephone Sales Agents to support a variety of outbound campaigns. With our industry-leading training program, you'll gain the tools and confidence to excel, grow, and make a real impact. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: Key Responsibilities:
- Make outbound and handle inbound calls with professionalism and courtesy
- Use training and resources to answer questions and sell relevant products/services
- Listen actively to understand customer needs and resolve issues effectively
- Research systems to locate missing information and collaborate with internal teams
- Manage customer accounts and process orders accurately using company systems
- Follow scripts, policies, and compliance guidelines
- Maintain accurate records and protect customer data
- Escalate complex issues to the appropriate team members
- Attend training sessions and team meetings to stay current on updates
- Meet attendance, punctuality, and performance expectations
CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Must be 18 years or older
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Familiarity with Windows operating systems
- Highly reliable with strong attendance and punctuality
- Skilled in troubleshooting, conflict resolution, and customer service
- Empathetic, responsive, and solution-oriented
- Ability to multitask, stay focused, and self-manage
- Team-oriented with strong interpersonal skills
- Comfortable in a fast-paced, evolving environment
Preferred (Not Required):
- 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center
- Experience in state or federal work environments
ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a drive to succeed? Do you thrive in fast-paced environments and love helping customers find the right solutions? If so, this is the career for you! We're hiring full-time Telephone Sales Agents to support a variety of outbound campaigns. With our industry-leading training program, you'll gain the tools and confidence to excel, grow, and make a real impact. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: Key Responsibilities:
- Make outbound and handle inbound calls with professionalism and courtesy
- Use training and resources to answer questions and sell relevant products/services
- Listen actively to understand customer needs and resolve issues effectively
- Research systems to locate missing information and collaborate with internal teams
- Manage customer accounts and process orders accurately using company systems
- Follow scripts, policies, and compliance guidelines
- Maintain accurate records and protect customer data
- Escalate complex issues to the appropriate team members
- Attend training sessions and team meetings to stay current on updates
- Meet attendance, punctuality, and performance expectations
CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Must be 18 years or older
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Familiarity with Windows operating systems
- Highly reliable with strong attendance and punctuality
- Skilled in troubleshooting, conflict resolution, and customer service
- Empathetic, responsive, and solution-oriented
- Ability to multitask, stay focused, and self-manage
- Team-oriented with strong interpersonal skills
- Comfortable in a fast-paced, evolving environment
Preferred (Not Required):
- 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center
- Experience in state or federal work environments
CONDITIONS OF EMPLOYMENT: All MCI Locations
- Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
