Platform Onboarding Support-Remote (EST only)

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Platform Onboarding Support

Location: Remote (EST only)

Duration: 3 month + extension

Rate: DOE

US Citizens and Green cards are Preferred.

What You Will Do:

  • Own Clients Identity Integration Onboarding & Support process.
  • Ability to provide technical troubleshooting to support multiple identity integrators.
  • Experience using technical tools to monitor logs and examine web and app responses in efforts to resolve issues integrators may be experiencing.
  • Monitor Slack channels used to support integrator questions and bugs.
  • Construct Onboarding & Support documentation that will be distributed to integrators.
  • Oversee email distribution and delivery of key user profile changes (i.e. Account Deleted and Email Changed) out to integrators.
  • Build and manage relationships with a diverse set of stakeholders, including product owners, product marketing, content, operations, sponsorship sales, commerce, external vendors, and executives.
  • Working knowledge of developing QA test and troubleshooting plans and strategies for data/analytics.
  • Attention to detail paired with a passion for delivering the best integration experience possible.

Required:

  • 3+ years in digital product development for core platform and internal tooling with a proven track record of successful launches
  • Ability to provide technical troubleshooting to support multiple identity integrators.
  • Experience with OAuth2.0/OIDC specs with some experience with authentication/authorization services.
  • Working knowledge of developing QA test and troubleshooting plans and strategies for data/analytics.
  • Technical troubleshooting techniques.
  • Experience with any IDaaS providers (i.e., Akamai Identity Cloud, Okta, Auth-0, Ping Identity)
  • Agile/Scrum experience and familiarity with JIRA and Confluence or similar tool sets.
  • Knowledge and some working experience with Azure, AWS, and Google cloud products.
  • Relevant experience within the sports media/streaming media industry

Education:

  • Bachelor's degree in computer science or related technical field.
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