Release Management Analyst (contract)

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Release Management Analyst<br><br><strong>Summary Of Duties<br><br></strong>The Release Management Analyst contributes to IT Service Management by supporting Release Management, Change Management, and operational governance processes. Responsibilities include assisting with the coordination of release activities, reviewing change requests, maintaining accurate documentation, and aiding process improvement initiatives.<br><br><strong>Responsibilities<br><br></strong>Assist in the governance and continuous improvement of critical Service Management disciplines including Release Management, Change Management, and Configuration Management.<br><br>Coordinate and facilitate release planning sessions, implementation readiness reviews, Change Advisory Board (CAB) meetings, and operational governance meetings.<br><br>Partner with business units, project teams, infrastructure teams, application support teams, and vendors to ensure successful release and deployment activities.<br><br>Review and validate release and change requests to ensure completeness, accuracy, compliance, and adherence to established policies, standards, and procedures.<br><br>Assess release readiness, implementation risks, scheduling conflicts, dependencies, and business impacts associated with planned deployments.<br><br>Facilitate daily operational meetings, weekly CAB meetings, and Post Implementation Review (PIR) sessions.<br><br>Coordinate with Subject Matter Experts (SMEs) and stakeholders to obtain required approvals and implementation sign-offs.<br><br>Verify completion and quality of pre- and post-implementation requirements including testing approvals, deployment plans, rollback plans, validation activities, and implementation documentation.<br><br>Monitor release activities and validate key implementation milestones throughout the release lifecycle.<br><br>Analyze relationships between incidents, outages, and implemented releases to identify trends and improvement opportunities.<br><br>Support the development and maintenance of process documentation, knowledge articles, training materials, and operational procedures.<br><br>Promote awareness and understanding of IT Service Management processes, roles, and governance standards across IT and business teams.<br><br>Monitor and analyze operational metrics, KPIs, and reporting dashboards to support decision-making and continuous improvement initiatives.<br><br>Participate in process enhancement initiatives and recommend opportunities to improve release quality, operational stability, and deployment efficiency.<br><br>Support formal reporting activities related to IT Operations, Change Management, and Release Management governance.<br><br><strong>Qualifications<br><br></strong>Minimum 1 year of experience in Release Management or related roles.<br><br>Bachelor’s degree in Information Technology, Computer Science, Business Information Systems preferred.<br><br>Foundational knowledge of ITIL principles and IT Service Management (ITSM) practices.<br><br>Exposure to key ITSM processes, including Change, Release, Incident, and Problem Management.<br><br>Familiarity with ServiceNow or comparable ITSM platforms is preferred, ITIL Foundation certification preferred.<br><br>Experience supporting operational processes, including documentation, reporting, and coordination activities.<br><br>Strong communication and organizational skills with ability to communicate effectively with technical teams, leadership, and business stakeholders<br><br>Demonstrated ability to quickly learn and contribute within a collaborative, team-oriented environment, capable of managing multiple priorities effectively in a fast-paced setting.<br><br>Experience developing reports, dashboards, or operational documentation and high attention to detail with a proactive approach to learning enterprise IT processes.<br><br>Strong customer service orientation and stakeholder engagement skills, strong presentation and meeting facilitation abilities.<br><br><em>KPMG LLP (“KPMG”) seeks a contractor in the United States to provide service to KPMG through one of our contracted employer/agency service providers. All applicants for any KPMG role are expected to act with integrity, professionalism, and personal responsibility to uphold the firm’s respectful and courteous work environment. All applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).<br><br></em><em>Nothing herein shall be deemed to create an employer-employee relationship between contractor and KPMG, nor shall contractor be considered a representative or agent of KPMG.<br><br></em><em>KPMG LLP and its subsidiaries comply with all local/state regulations in regard to displaying pay rate ranges. The pay rate range(s) displayed is/are specifically for those contracted who will perform work in or reside in the location(s) listed, if selected for the role. Pay is determined based on a variety of factors including market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), and specific location, for example. Additionally, applicants may be required to apply and become employed by a service provider utilized by KPMG, and final pay rate(s) and/or eligibility for additional benefits may be determined by such provider.<br><br></em><em>KPMG LLP, its subsidiaries, and its agency service providers (including, but not limited to, MBO Partners Inc., Magnit LLC, and TalentBurst Inc.) are equal opportunity employers/contractors. All qualified applicants are considered without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status.<br><br></em><em>Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br><br></em><strong>Pay Rate Range<br><br></strong>50 - 58 USD hourly<br><br>

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