<p><em>Trent University is actively committed to creating a diverse and inclusive campus community and encourages applications from all qualified candidates. Trent University offers accommodation for applicants with disabilities in its recruitment processes. If you require accommodation during the recruitment process or require an accessible version of a document/publication, please contact humanresources@trentu.ca.</em></p><p><br></p><p><strong>JOB PURPOSE:</strong></p><p>The remote AQ Assistant position will provide administrative, academic, technical, and financial support for Trent’s AQ program. The AQ program offers Ontario certified teachers professionally accredited courses in four terms throughout the year. Reporting to the AQ Coordinator, the AQ Assistant will be the first point of contact for Trent University’s AQ students.</p><p>Under the direction of the AQ Coordinator, the AQ Assistant will respond to students and instructors to provide high quality customer service to a professional clientele. The AQ Assistant will be responsible for maintaining the program’s registration database and website. They will provide technical support for online courses, process student receipts, refunds, and course completion certificates.</p><p><br></p><p><strong>KEY ACTIVITIES:</strong></p><p>Administrative Support</p><ul><li>Fields and responds accurately and in a timely manner to AQ communication (e.g., AQ@trentu.ca, AQ office phone extension, Olark live chat), in consultation with AQ Coordinator</li><li>Processes a high volume of registration documentation and correspondence in short term periods.</li><li>Keeps informed of relevant dates, basic prerequisite requirements, and registration processes to respond to inquiries and direct students to appropriate resources.</li><li>Maintains a detailed, accurate registration database for each of the AQ terms with oversight from AQ Coordinator</li><li>Tracks prerequisite documentation.</li><li>Tracks enrolment statistics for planning purposes.</li><li>Supports functions related to term start-up and completion; email communication and tracking and filing of documentation.</li><li>Maintains contact lists for AQ Office.</li><li>Updates and files instructor contracts as instructed by AQ Coordinator.</li><li>Creates documents to answer students’ frequently asked questions about registration, account and email access, and program details.</li><li>Produces and distributes marketing communication to advertise AQ, ABQ and PQP courses in consultation with AQ Manager.</li><li>Gathers and compiles student testimonials for AQ program.</li><li>Other administrative duties as assigned.</li></ul><p>Technical Support</p><ul><li>Supports Blackboard duties as directed by AQ Coordinator (e.g., clearing courses, copying courses etc.)</li><li>Opens new sections for registration as section capacity reaches enrollment limit.</li><li>Checks and corrects billing and description of courses for registration.</li><li>Troubleshoots technical aspects of AQ registration for students.</li><li>Readmits alumni students in Colleague to allow them successful registration.</li><li>Creates account extension requests for AQ instructors.</li><li>Improves program website in consultation with AQ Director and AQ Coordinator.</li></ul><p>Academic Support</p><ul><li>Creates grade sheets, tracks grade changes and communicates with students on transcripts and course certificates.</li><li>Creates and sends student course certificates following course completion.</li><li>Processes course surveys as instructed by AQ Coordinator</li></ul><p>Financial Support</p><ul><li>Processes student course withdrawal requests</li><li>Processes student refunds and receipts</li><li>Other duties as assigned or required.</li></ul><p><br></p><p><strong>EDUCATION REQUIRED:</strong></p><ul><li>Bachelor of Education required.</li></ul><p><br></p><p><strong>EXPERIENCE/QUALIFICATIONS REQUIRED:</strong></p><ul><li>Minimum three (3) years’ experience working in a high volume, professional and customer-oriented environment.</li><li>Experience working with Ontario teachers; in an administrative capacity preferred.</li><li>Experience working with the Ontario curriculum, Additional Qualification courses and OCT’s certification process.</li><li>Experience within a classroom setting in the last 5-7 years (Kindergarten – Grade 12).</li><li>Experience creating marketing content and using Canva and Adobe Express.</li><li>Demonstrated experience and high-level proficiency in the use of Colleague, IRIS, Olark, Cisco Jabber, SSPR Recovery Tool, Instant Enrollment, Drupal, MS Office Word and Excel.</li><li>Experience processing refunds using Touchnet and Colleague.</li><li>Experience and proficiency with Blackboard; troubleshooting and responding to student and instructor inquiries.</li><li>Proven ability to exercise sound judgment, think critically and self-advocate.</li><li>Demonstrated ability to work accurately and in paying attention to detail in a fast-paced environment, and multi-task.</li><li>Above average writing skills.</li><li>Well-organized; demonstrated ability to coordinate and track large volumes of data with accuracy.</li><li>Demonstrated excellent interpersonal, communication and customer service skills.</li><li>Proven ability to thrive in a remote work-at-home environment; to work independently and as part of a team.</li></ul>